about

We accept cash, check, and credit cards (VISA, MC, DISCOVER, AMEX). 

1. Contact us! Call, email, or click the “contact us” button on the main page.
2. If using insurance, we will verify benefits and coverage for your specific plan.
3. We will contact your child’s pediatrician for a signed order for speech therapy.
4. We will send you the intake paperwork via a secure online portal for you to sign electronically and submit back to us.
5. Once those are done, we will contact you to set up an evaluation at our office.
6. The evaluation will be completed and if your child qualifies, a treatment plan will be created with goals for therapy.
7. Therapy begins!

1. A standardized assessment will be completed by one of our speech-language pathologists.
2. In addition, other informal assessments such as a language sample, oral mechanism exam, or intelligibility rating may be completed.
3. Parent interview to understand your concerns and goals for therapy to develop a plan together.

Cancellation of an Appointment: If an appointment needs to be canceled, please provide at least a 24-hour notice. In an emergency situation (sudden illness within the last 24 hours, illness of a family member, and/or death in the family), please provide as much notice as possible.

Late Cancellations and/or No Shows: A “late cancellation” is a non-emergency cancellation made within 1 hour of the scheduled appointment. A “no show” is not arriving for your scheduled appointment without notifying Discover Speech Therapy prior to the scheduled appointment time, and/or being more than 10 minutes late for the scheduled appointment. After three (3) “late cancellation” or “no show” appointments, a client may be asked to move to a flex schedule.

Regular Attendance:  If a client attends less than 75% of scheduled appointments in a given calendar year, a client may be asked to move to a flex schedule.

Arriving Late: If a client arrives more than 10 minutes after the scheduled appointment time, a client will be asked to reschedule their appointment.

Flex Schedule: A flex schedule allows you to schedule therapy week to week based on your therapist’s availability. If attendance improves on a flex schedule, you may be added back to the regular schedule. If attendance does not improve on a flex schedule, a client may be discharged.

Make-up Sessions: Please make every attempt to reschedule a missed session. These sessions will not count as missed sessions if they are rescheduled for the same week.
Flex schedule and discharge decisions are made at the discretion of Discover Speech Therapy and can be made at any time. Notification will be provided in writing.

The notice of privacy practices can be accessed in your secure client portal at https://discoverspeechtherapy.janeapp.com.

Discover Speech Therapy, LLC complies with Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d et seq.), which states that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” Any person who believes that discrimination has occurred by our practice on the basis of race, color or national origin, including limited English proficiency (LEP), in violation of Title VI may file a written complaint with the Tennessee Human Rights Commission. Individuals with LEP may request interpreter services, at no cost to the individual. Complaints must be filed within 180 days of the alleged discriminatory act. A complaint may also be placed directly to our practice. You can request a complaint form by emailing info@discoverspeechtherapy.com, requesting one in person from Sarah Altic, owner, or providing written request by mail to 10241 Kingston Pike, Suite 3, Knoxville, TN, 37922. For more information, please contact the Tennessee Human Rights Commission. By signing this form, you acknowledge that you have received this notification and understand the process for filing a complaint.